Terms of service

1 Company details

Laelaps Paris
Prof. Lorentzlaan 2C
3769 GG Soesterberg
The Netherlands

Contact: info@laelaps-paris.com
Chamber of Commerce registration: 87438097
VAT number: NL004419616B28

2 Shipping

2.1 Shipping

Orders placed before 5 pm on a working day are shipped the same day. Orders with an engraved dog tag are shipped the next working day, as every tag is engraved to order. Once your order has been handed to the carrier, you will receive an email with your track and trace number, so you can follow your order online. Please check your spam folder if you have not received this email.

Estimated delivery times after shipping:

• Within the Netherlands: 2 to 3 working days
• Within Europe: 3 to 5 working days
• Outside Europe: 6 to 8 working days

These delivery times are estimates. Laelaps Paris is not responsible for delays caused by the carrier.

2.2 Import duties, customs and additional costs

Laelaps Paris is not responsible for import duties, customs charges or other costs that may be charged by the destination country. These costs are the responsibility of the customer. We have no control over these costs and cannot predict them, as import procedures vary by country. For more information, please contact your local authorities. Customs procedures may cause delays, which are not included in the estimated delivery times.

2.3 Damaged package

If your order arrives in a damaged package and the products are damaged, please email us a photo of the package within 7 days. After receiving the products, we will inspect them and assess whether the damage was caused during delivery. In that case, Laelaps Paris covers the cost of the return.

3 Payment

3.1 Prices

All prices in the webshop include 21% VAT. Shipping is complimentary on orders from €50. For orders below €50, shipping costs are €7.50. Laelaps Paris reserves the right to adjust prices at any time without prior notice.

3.2 Payment methods

We accept iDEAL, PayPal, Mastercard, Visa and Apple Pay. Once your payment has been processed, you will receive a confirmation email.

4 Cancellations, returns and exchanges

4.1 Cancelling an order

You may cancel your order within 14 days of receiving it, without giving a reason. To do so, please email info@laelaps-paris.com stating that you wish to return your order. We will email you a return label and all further information. After notifying us, you have 4 weeks to send your order back.

4.2 Refund

We refund the purchase amount, provided that the products are unused and undamaged and are returned in their original, undamaged packaging. If a return does not meet these conditions, we reserve the right to deduct the cost of repair and/or replacement packaging from the refund.

4.3 Return costs

The return costs of €10 are deducted from your refund. Exchanges for a different size or colour follow the same procedure, without return costs.

4.4 Engraved dog tags

Engraved dog tags are made to order and cannot be returned or exchanged. When a Signature or Maison set is returned, the customer keeps the engraved tag and its value of €14.95 is deducted from the refund.

4.5 Processing your return

We can only process a return when the packing slip that came with your order is included. Returns without a packing slip cannot be processed.

4.6 Responsibility for returns

Laelaps Paris is responsible for a return shipment only once it has been received by us. We are not responsible for the loss of a return shipment. Please keep your proof of shipment.

4.7 Refund payment

Refunds are paid in the currency you used. Due to currency fluctuations, the amount you receive may differ slightly from the amount you paid. We aim to process your refund within 14 days of receiving your return.

4.8 Sale

Products purchased on sale or with a discount code are not eligible for a refund. They can be exchanged for a different size in the same colour, subject to availability.

5 Warranty

Our products come with a warranty of 6 months, covering manufacturing defects made by our craftsmen. Damage and/or stretched leather caused by daily use, misuse of the product and/or lack of maintenance are not covered by the warranty. Discolouration and/or damage to the hardware and/or leather are also excluded.

We can only offer warranty (free repair) for products purchased through our webshop or authorised points of sale. To process a warranty claim, we need a photo of the defect and a copy of the purchase invoice, sent to info@laelaps-paris.com. Without these documents, we cannot process the claim.

6 Liability

Laelaps Paris is not liable for the use of its products. The products are made as accessories and should be used as such. The use of the products and the safety of the dog and its handler are entirely the responsibility of the purchaser and/or user. Laelaps Paris is not liable for personal loss or damage caused by the use of its products. Reselling Laelaps Paris products for profit is not permitted. We are not liable for loss of income caused by late delivery and/or the handling of warranty claims.