Every Laelaps order is carefully packed in our navy gift box, tied with a golden ribbon, so it arrives exactly as it should.
Shipping
Orders placed before 5 pm on a working day ship the same day. Orders with an engraved dog tag ship the next working day, as every tag is engraved especially for your dog.
Delivery usually takes 3 to 5 working days. Shipping is complimentary on orders from €50. Below that, shipping is €7.50.
Returns
Not entirely happy with your order? Let us know within 14 days of receiving it and send it back within 4 weeks. We will email you a return label. The return costs of €10 are deducted from your refund.
Exchanges
Prefer a different size or colour? Exchanges follow the same steps as a return, without the return costs.
Engraved dog tags
As every tag is engraved especially for your dog, engraved tags cannot be returned or exchanged. When you return a Signature or Maison set, you keep the tag and its value of €14.95 is deducted from your refund.
Questions?
We are happy to help. Simply contact us and we will get back to you as soon as possible.
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