Terms & conditions
1 Details of the company
Laelaps Paris
Prof. Lorentzlaan 2C
3769 GG Soesterberg
Contact: info@laelaps-paris.com
Chamber of Commerce registration: 87438097
VAT number NL004419616B28
2 Shipping terms and conditions
2.1 Shipping
After placing an order, it takes 1-2 business days to process the order. Once your order is packed and registered with the shipper, you will receive an email with the track & trace number. You can follow your order online via the track & trace number. It is possible that the email with your track & trace number has ended up in your spam folder.
- Delivery within the Netherlands: 2-3 business days
- Delivery within Europe: 3-5 business days
- Delivery outside Europe: 6-8 business days
The above delivery times are an estimate and the number of days after your order has left our warehouse. Laelaps Paris is not responsible for any delay of the order you have placed with us.
2.2 Import Duties, Customs Obligations, and Additional Costs
Laelaps Paris is not responsible for any additional costs such as import duties, customs obligations, and/or other extra costs that may be charged by the destination country. Extra costs for importing the order are the responsibility of the customer. We have no control over these costs and therefore cannot predict how high they are. The import procedures vary by country. For more information, please contact the local authority(ies). Please note that the customs procedure can cause delays. These delays are not included in the expected delivery time.
2.3 Damaged Package
In the event that your order is delivered in a damaged package and the products you ordered are damaged, we ask you to send an email with a photo of your package within 7 days. After receiving your order, we will inspect the products and assess whether the damage was caused by the delivery process.Laelaps Paris will cover the costs of returning the package.
3 Payment Terms for Customers
3.1 Prices
The prices in the webshop include 21% VAT, excluding shipping costs. Laelaps Paris reserves the right to adjust the prices at any time without prior notice to its customers.
3.2 Payments
At Laelaps Paris, we accept the following payment methods: iDeal, Paypal, Mastercard, Visa, Apple Pay. Once the payment has been processed, you will receive a confirmation email from us.
4 Cancellations and Returns
4.1 Cancellation of order
You can cancel your order within 14 days after receipt, you repeatedly have 14 days to return your product. To return your order, you must send an email to: info@laelaps-paris.com stating that you want to return the order. You will receive all the information from us about how to return your order.
4.2 Refund
We will refund your entire purchase amount (including shipping fee, minus any import duties, customs duties and/or other additional costs) within 14 days after cancelation. If the product is damaged or the packaging is damaged more than necessary to try the product, we can pass on this reduction in value of the product to you. So treat the product with care and ensure that it is properly packaged when returning it.If the return shipment does not meet the above requirements, we reserve the right to deduct the costs for repairing the products and/or replacing the packaging material from the purchase amount.
4.3 Returns
We do not reimburse return costs
4.4 Processing returns
We can only process the return if the correct documents have been returned. We kindly request that you add the packing slip that is included with the delivery to your return. Returns without a packing slip cannot be processed.
4.5 Receiving returns
Laelaps Paris is only responsible for the return once we have received it. We are not responsible for the loss of a return. We advise you to use a “Track & Trace” when sending and to keep the proof of shipment.
4.6 Refund
The refund will be paid in the currency you used. Due to currency fluctuations, it is possible that you receive more or less than the amount you paid. We will refund the order amount within 14 days after registration of your return, provided that the product has already been returned in good order.
5 Warranty & Warranty Period
Our products come with a 6-month warranty period, covering manufacturing defects made by our craftsmen. Damage and/or stretched leather caused by daily use, misuse of the product, and/or lack of maintenance of the leather are not covered by the warranty. Any discoloration and/or damage to the hardware and/or leather are also excluded from the warranty.
We can only offer warranty (free repair) for products purchased through our webshop or authorized sales points. Before we process a warranty claim, we would like to receive a photo of the defect and a copy of the purchase invoice. These can be sent to: info@laelaps-paris.com, without the aforementioned documents we cannot process warranty claims.
6 Liability
Laelaps Paris is not liable for the use of its products. The products are produced as accessories and should be used accordingly. The use of the product and the safety of the dog (or other pet) and the handler is entirely at the discretion and responsibility of the purchaser and/or user. Laelaps Paris is not liable for personal loss or damage caused by the use of the products produced and sold by Laelaps Paris. It is not allowed to resell the products of Laelaps Paris for profit. We are also not liable for loss of income caused by late receipt of our products and/or warranty handling.